Interview Q&A
How long have you been in business?
17 years
What is your primary product or service?
Mystery Shopping and IVR services
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
We wanted to help businesses provide great customer service. This is a family owned business. All of us have degrees from the University of Tennessee
How do you differentiate yourself from other businesses in your category and area?
We are a complete mystery shopping service with the latest in on line reporting. We can provide full service mystery shops, video shops, IVR, and ICR reporting as well as employee tracking. You may visit our web site at www.mystery-shoppers.com for a demo of our on line reporting and to read more about our company services. We are charter members of the Mystery Shopping Providers Asscociation.
How many locations do you have and do you have plans to expand?
We shop all over the United States and Canada. We also have connections with other companies worldwide so that we can provide shops outside the US if needed.
Provide detailed directions to your location
You may visit us at our web site.
What type of payments do you accept?
Check or credit card.
Which areas do you service?
All of the U.S. and Canada.
Who owns your company or runs daily operations?
Beverly Gleason, Tiffany Gleason, and Trish Overton
What are your hours of operation?
9-5